Creating a wickedly successful company

4 October 2019

$36B of value is being lost by Australian companies through lack of heart skills, says the latest Deloitte Lucky Country Report. Heart skills are skills which encourage kindness, compassion, acceptance, and caring;... Read more >

Do you measure up?

20 September 2019

The best measures encourage behaviour that enhances the achievement of strategic goals. When both lead and lag measures are used together, forecasts for future performance are more reliable. ... Read more >

Build client loyalty – Explore don’t label

27 February 2019

“We can easily forgive a child who is afraid of the dark; The real tragedy of life is when men are afraid of the light.”  – Plato Recently I was treated as... Read more >

What is holding them back?

22 February 2019

You have a team member who is not taking the actions that you need. They have the potential to do. You want to find out the source of avoidance or procrastination. It’s... Read more >

Haynes Housing & Politics

6 February 2019

The Treasurer, Minister Joss Frydenberg, has said he will implement 75 of the 76 recommendations of the Haynes Commission Report. The 76th deals with remuneration of mortgage brokers. The Treasurer says... Read more >

The bounty of focus: Renown, profits and fun

12 February 2018

To build a remarkable firm with above average profits and no wasted effort requires the right mix of knowledge, challenge, and employees who “click” with clients. ... Read more >

How to communicate perceived value in services: Positioning

12 February 2018

Services are more difficult than products to explain to customers, yet are simple to differentiate. This conundrum results in frequent mutterings of “our customers choose on price” and the wide disparities in... Read more >

Testimonial by Brian Toomey

1 January 2018

 “…my team have become more autonomous which is increasing the time I have to lead, coach and do business development work, and I have returned to taking holidays when planned”. ... Read more >

Testimonial by David Payne

1 January 2018

“Jen enabled me to uncover my goals and the journey to get there. It was easy once she showed me how.”  ... Read more >

What is the legacy you want to leave?

12 December 2017

Knowing what is important to us at life end helps us craft a journey that will be filled with satisfaction and joy and enables us to lead authentically. ... Read more >