Services are more difficult than products to explain to customers, yet are simple to differentiate. This conundrum results in frequent mutterings of “our customers choose on price” and the wide disparities in
To build a remarkable firm with above average profits and no wasted effort requires the right mix of knowledge, challenge, and employees who “click” with clients.
Frequently sales revenue is said to be low because competition undercuts. This is always a fallacy. The reason sales are low is because the competition was better at meeting the client’s requirements.
Decision making is much like gambling. We throw the dice, make the decision and hope that what comes up is a winner.
Trust is an interesting thing, without it our world would be impossible to navigate yet we rarely focus on its development in our firms.
Where we look for validation has a direct impact on our ability to lead as it impacts how we react to everyday occurrences. Self validation is an important part of
The future is uncertain, you know that. Nothing can be predicted, there are simply too many variables in any situation. Will Mr Trump press his bigger button? Will a crisis happen and
“We are what we think about all day long.” Ralph Waldo Emerson
“When there is no enemy within, the enemy without can do you no harm.” African proverb
The changing structure of the working community is a significant challenge for CEOs. The increasing globalisation of worker availability has changed the dynamics of workforce structure. There has always been a place
The reporting season is showing that Australia is not operating as well as we could be. Dividends are up and media attention has not been on profits, which have been mediocre, but
You’ve heard it, put a frog into cool water and gradually heat it, and the frog will be boiled alive. Put the frog into hot water and it jumps straight out.
Ideas and plans have no place in the head of a leader who wants a legacy of success, not unless those plans are turned into results. The Planner gets excited by challenging
Spending time on “The Important Things” is self evident to leaders who have read the multitudes of management books professing to make work life wonderful. From the One Minute Manager by Kenneth